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[Bug]: Badge counter keeps incrementing across notifications despite OneSignal.Notifications.clearAll() being called on every app foreground #1657
Description
What happened?
When using the Increase badge model (badge_inc: 1 in each push payload), the iOS icon badge keeps accumulating across notifications even though OneSignal.Notifications.clearAll() is called on every relevant trigger (app foreground, notification tap).
The next push after a reset is supposed to arrive with badgeNumber: 1, but instead arrives with badgeNumber: N+1, where N is whatever the counter was before reset.
Based on PR #1649, clearBadgeCount:fromClearAll: should explicitly zero ONESIGNAL_BADGE_KEY. That fix is present in 5.4.2+, but the bug still manifests end-to-end.
Steps to reproduce?
1- Fresh install, log in, call OneSignal.login(userId).
2- Send notification from dashboard with badge type Increase +1.
3- Icon shows 1 ✓
4- Foreground the app (or tap the notification). JS calls:
OneSignal.Notifications.clearAll()
Background the app (no user-initiated notification interaction needed).
5- Send notification, with the same Increase +1 payload.
6- Icon shows 2 ❌ — expected 1.What did you expect to happen?
Per PR #1649's fix and the documented behavior of clearAll(): after OneSignal.Notifications.clearAll() is called, the next Increase +1 push should result in aps.badge: 1, not aps.badge: N+1.
OneSignal iOS SDK version
5.5.0
iOS version
18
Specific iOS version
Environment
react-native-onesignal: 5.4.3
OneSignalXCFramework: 5.5.0
React Native: 0.79.0
iOS: 26.4|.1 (also reproduced on iOS 18 simulator)Relevant log output
Code of Conduct
- I agree to follow this project's Code of Conduct
Activity
nan-li commentedon Jun 23, 2026
Hi @anastely thanks for the report,
On iOS, "Increase" badges are tracked on-device by your Notification Service Extension (NSE), not on the server. The NSE keeps a running badge count in a shared App Group, and
clearAll()resets that count back to zero. We confirmedclearAll()is correctly wired from React Native to the native SDK.The key requirement: the running count is only shared correctly if your main app and your OneSignalNotificationServiceExtension use the same App Group. The behavior you're seeing, increments work (1 → 2 → 3) but
clearAll()never resets back to 1, is a sign that the two targets aren't sharing the same App Group, so the NSE keeps counting up whileclearAll()resets a separate, unused count.Could you verify:
OneSignalNotificationServiceExtensiontarget, with the identical identifier (e.g.group.<your_bundle_id>.onesignal), and included in both provisioning profiles.Info.plist, that it's present and identical in both targets'Info.plist.Setup steps for both targets are here: https://documentation.onesignal.com/docs/en/react-native-sdk-setup (see the iOS App Group steps).
For a step-by-step checklist to confirm the App Group is shared on both targets, see https://documentation.onesignal.com/docs/en/confirmed-delivery#ios
If you can share both
.entitlementsfiles and confirm the NSE is installed, we can pinpoint it quickly.