I'm a ServiceNow Developer with 3+ years across DXC Technology & Deloitte USI, specializing in HRSD, ITSM, CMDB/CSDM, Flow Designer, Integration Hub, Virtual Agent, and Now Assist across Fortune 500 environments. Currently architecting enterprise-scale ServiceNow solutions at DXC Technology. Completed my M.S. Computer Science at UNT.
- 🎯 Target Roles: ServiceNow Developer | HRSD Specialist | CMDB/CSDM Expert
- 🏆 Promoted 1.5 years early at Deloitte | 10+ client appreciations | 13x ServiceNow Certified
- ⚡ Built first-of-its-kind HR-to-ITSM bidirectional case transfer across Agent Workspace, Virtual Agent & Now Mobile
- 🏗️ Architected 12+ scoped applications at DXC | Automated 8,000+ employee requests/year | 50,000+ CI records at 99.2% compliance
- 🎓 M.S. Completed May 2026 | OPT Active from July 2, 2026 | Available Immediately
- 📫 kalyankumar.s@webmailit.org | Denton, TX
| Role | Core Skills | Experience |
|---|---|---|
| ServiceNow Developer | HRSD, ITSM, Flow Designer, Integration Hub, Virtual Agent, ATF, GlideScript | 3+ years @ DXC Technology & Deloitte USI |
| CMDB / CSDM Specialist | CSDM, CI Lifecycle, Transform Maps, IRE, Service Mapping, CMDB Health | DXC Technology (current) |
| Now Assist & AI Automation | Now Assist, Predictive Intelligence, Case Classification, NLU, Predictive Routing | DXC Technology & Deloitte USI |
| Full Stack Developer | React, Flask, Django, Node.js, REST/SOAP APIs, OAuth 2.0 | Multiple production systems |
- 🏗️ Architected 12+ scoped applications using JavaScript, Glide API, and Script Includes — reducing development effort by 35%
- 🔄 Engineered Flow Designer & Integration Hub workflows automating HR Onboarding & HR Case Management — 60% less manual effort, 8,000+ requests/year
- 🤖 Implemented Predictive Intelligence & Virtual Agent NLP for ITSM — 42% better auto-categorization, 25% Tier-1 ticket deflection
- 🗄️ Optimized CMDB via Transform Maps & Data Policies — 48% data accuracy improvement, 99.2% compliance across 50,000+ CIs
- 🔐 Designed ACLs, UI Policies & Business Rules for multi-tenant Service Catalog — 30% fewer security incidents, 15,000+ concurrent users
- 📦 Delivered 700+ user stories at 95% quality across 3 go-lives with zero critical post-launch defects
- 🚀 Promoted 1.5 years early | 10+ client appreciations | 6 project awards for technical innovation
- ⚡ Built first-of-its-kind HR-to-ITSM bidirectional case transfer across Agent Workspace, Virtual Agent & Now Mobile
- 🗺️ Developed custom Google Maps integration into HR Onboarding lifecycle events — adopted as a standard feature
- 📉 Reduced HR case volume by ~40% via Virtual Agent flows & Predictive Intelligence; migrated 20,000+ knowledge articles with zero data loss
- 🔗 Built REST & SOAP integrations via Integration Hub and OAuth 2.0 to sync ServiceNow with external HRIS platforms
| Project | Description | Tech | Results |
|---|---|---|---|
| 🏦 Banking360 | Secure banking app with auth, transactions & real-time data | React 18, Flask, SQL, REST APIs | 20+ modules, complete CRUD |
| 🔍 Fraud Detection | Classification models on financial dataset with feature engineering | Python, Logistic Regression, Decision Trees, Random Forest | High-precision fraud identification |
| 🧠 Prompt Quality Framework | Automated AI prompt scoring - UNT Research 2025 | Python, 11 ML Models, GPT-4 | 77.3% accuracy, 83.0% F1 |
| 🛡️ Fake Review Detection | Flask + 7-model ML ensemble, 90,840 reviews | XGBoost, Flask, JWT, SQLite | XGBoost 92.5% accuracy, AUC 0.927 |
| 🩺 Breast Cancer ML | End-to-end classification pipeline | Scikit-learn, PCA, SVM, KMeans | LR 98.2% accuracy, AUC 0.998 |
| 🏟️ Sports Booking | Full-stack Django + React booking platform | Django, React, Stripe, PostgreSQL | 19 apps, 155+ routes, 55 commits |
🎯 Open to: ServiceNow Developer | HRSD Specialist | CMDB/CSDM Expert 📅 Available: OPT Active from July 2, 2026 | Available Immediately | H1B Sponsorship Required