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Open Authenticator opening failure on Ubuntu 24.04 LTS #38
Description
Describe the bug
The snap app is no longer opening on any of my two Ubuntu laptops. It still works on my phone and MacOS, but on Ubuntu, when opening the loading wheel just keep on turning indefininately. I've let it run 48 hours on both my Ubuntu laptop and it never opened completely. I've tried uninstalling it, purging the files and folders of the app and reinstalling it and the same behavior still happens.
To Reproduce
Steps to reproduce the behavior:
- Sudo apt update
- Sudo apt upgrade
- Open authenticator app
- See it won't open on Ubuntu 24.04
Expected behavior
Should open
Screenshots
Desktop (please complete the following information):
- OS: Ubuntu
- Version : 24.04 LTS
Activity
Skyost commentedon Dec 1, 2025
If you try running it from the terminal, do you see any message ?
claudereal commentedon Dec 1, 2025
When running it from the terminal, the app screen starts, but the app screen keeps turning indefininately.
Skyost commentedon Dec 2, 2025
The "Suivant >" button suggests that you're stuck on the intro page. The "loading" progress indicator is displayed when there is no slide to display (https://github.com/Skyost/OpenAuthenticator/blob/main/lib/pages/intro/page.dart#L30)... I'm gonna push a fix for this. In the mean time, can you edit the app shared preferences file (should be placed in something like
$XDG_DATA_HOME/app.openauthenticatoror~/.local/share/app.openauthenticatordepending on your installation), and giveshowIntrothe valuefalse(or even delete the whole file) ?claudereal commentedon Dec 18, 2025
I've tried both of your suggestions and none worked. Therefore I purged the entire app and went deleting any remaining shadow files from all directories. After I did an additionnal apt autoremove and I reinstalled the app from scratch and the app started to work after two reinstallation attempt. I repeated the same thing on my other Ubuntu device and it also took me two reinstallation to make it work again also on that device.
Since now it works on both my devices, do you wish to keep this bug open for further investigations or do we close it ?
Skyost commentedon Dec 20, 2025
Let's leave this open to see if anyone else encounters the same problem.