Bug app #833

What happened?

Hi support team,
​I am experiencing persistent playback issues when using your app on my Apple TV. While most channels work fine, certain channels (specifically sports channels) consistently fail to play using the default player engines, resulting in a black screen with a red dot, or severe stuttering and audio desync.
​The streams only work properly when I switch the player engine to "Metal" (hardware-accelerated rendering). However, I would like to know why the default decoders fail to handle these specific streams, as other apps handle the exact same content without any issues.
​Could you please look into this or advise if there is a known fix/setting configuration to resolve this across all player engines?

Steps to reproduce

Hi support team,
​I am experiencing persistent playback issues when using your app on my Apple TV. While most channels work fine, certain channels (specifically sports channels) consistently fail to play using the default player engines, resulting in a black screen with a red dot, or severe stuttering and audio desync.
​The streams only work properly when I switch the player engine to "Metal" (hardware-accelerated rendering). However, I would like to know why the default decoders fail to handle these specific streams, as other apps handle the exact same content without any issues.
​Could you please look into this or advise if there is a known fix/setting configuration to resolve this across all player engines?

AetherEngine version or commit SHA

Dont working

Host app

Sodalite

Platform

tvOS

OS version

24.1

Device / chip

Apple tv

Playback path

Native AVPlayer

Source media (for playback bugs)

No response

Error codes / log lines

Anything else

No response