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148 changes: 74 additions & 74 deletions content/.metadata.json

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21 changes: 19 additions & 2 deletions content/claude/claude-tag/users/when-claude-responds.md
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Expand Up @@ -32,15 +32,25 @@ You can change how much Claude replies on its own. You can [quiet a single threa

## What Claude does with a channel message

Claude reads every top-level message in a channel it belongs to, and the replies in the channel's threads, whether or not anyone tagged it. For each message, it decides what to do from the channel's recent messages, the channel's [memory](https://claude.com/docs/claude-tag/users/memory.md), and any instructions your admin has set or a channel member has asked it to remember, and does one of four things.
Claude reads every top-level message in a channel it belongs to, and the replies in the channel's threads, whether or not anyone tagged it. For each message, it decides what to do from the channel's recent messages, the channel's [memory](https://claude.com/docs/claude-tag/users/memory.md), and any instructions your admin has set or a channel member has asked it to remember, and does one of five things.

* **Nothing.** This is the usual outcome. In a channel where nobody has told Claude which kinds of messages to answer, Claude leaves untagged messages alone. The one exception is a message in which someone states a concrete need Claude can meet; Claude may then reply once, in a thread, offering to do it.
* **Nothing.** This is the usual outcome, especially in a channel where nobody has told Claude which kinds of messages to answer.
* **An offer to help.** When a thread leaves a concrete next step Claude could take for someone, Claude may offer in that thread to take it. The offer is either a one-line reply everyone can see or a [private suggestion](#private-suggestions-from-claude) only that person can see.
* **A short reply in a thread under the message.** Claude replies on its own only when it already has the answer, from the channel's history or its memory, and the answer fits in one message. Replies of this kind carry the plain name **Claude**; see [The name on a reply](#the-name-on-a-reply).
* **A working session in the message's thread.** When a message needs investigation, tools, or a longer exchange, Claude starts a working session there and posts the work in that thread. For an untagged message, Claude does this only when someone in the channel has told it to pick up that kind of work, as described below the list.
* **A hand-off to work already in progress.** When a message adds to something Claude is already working on in another thread, for example a new detail about a bug it's investigating, Claude passes the message to that working session instead of replying. Claude posts nothing in the channel when it does this; anything the new information changes, it reports in the thread where the work is happening.

To have Claude answer more kinds of untagged messages in a channel, tell it which kinds, in the channel, and ask it to remember. For example, `@Claude remember for this channel: answer questions about the deploy process without waiting to be tagged` saves the instruction to channel memory, and Claude applies it to everyone's messages there. Claude also records in channel memory whether people in the channel act on its unprompted replies or ignore them, and replies less in a channel that ignores them. [What Claude Tag remembers](https://claude.com/docs/claude-tag/users/memory.md) covers how to see and change what it saved.

### Private suggestions from Claude

A private suggestion is a card Claude posts in a thread that only one person in the channel can see. It's labeled "From Claude, only you can see this" and states what Claude offers to do for you, with two buttons.

* **Yes, do it**: Claude takes the suggestion as your request and starts on it in the thread. The card disappears, and a message everyone in the thread can see says you accepted the suggestion and quotes it.
* **No thanks**: the card disappears, and Claude posts nothing.

A suggestion expires after a day. To have Claude do the work after that, @-mention Claude in the thread. To stop suggestions for yourself or for a whole channel, see [Stop private suggestions](#stop-private-suggestions).

## Turn automatic replies on or off

The **Respond automatically** setting controls whether Claude replies to a channel's messages without an @-mention. When it's on, Claude may reply to a message it judges warrants one, as [What Claude does with a channel message](#what-claude-does-with-a-channel-message) describes. When it's off, Claude replies in that channel only when someone @-mentions it. The setting is on by default.
Expand Down Expand Up @@ -112,6 +122,13 @@ Claude confirms the change, which is channel-wide, not just for you. You can mak

Threads Claude already joined keep forwarding replies, so quiet those individually with the in-thread line above. The [`!mute` command](https://claude.com/docs/claude-tag/users/commands#mute-or-unmute-a-thread) quiets one thread at a time and does nothing at a channel's top level.

### Stop private suggestions

You can stop [private suggestions](#private-suggestions-from-claude) for yourself or for everyone in a channel.

* **For yourself**: open the **⋯** menu on a suggestion and select **Mute for a week**. The channel's [Configure page](https://claude.com/docs/claude-tag/users/good-habits.md#configure-claude-for-a-channel) opens and mutes suggestions for you for 7 days, in every channel of your organization. Other people still get theirs. To end the mute early, select **Unmute** in the "Suggestions muted for you" bar on any channel's Configure page. A suggestion in a channel without a Configure page has no **⋯** menu, but a mute you set from another channel's suggestion covers it.
* **For the whole channel**: set the channel to reply only when someone @-mentions Claude, as [Turn automatic replies on or off](#turn-automatic-replies-on-or-off) describes. Claude then sends no suggestions in that channel.

### Remove Claude Tag from the channel

When quieting isn't enough, end Claude's presence in the channel.
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12 changes: 6 additions & 6 deletions content/claude/government/desktop/import.md
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Expand Up @@ -45,21 +45,21 @@ Video: Signing in for the first time (1 min 32 s). Narrated with an AI-generated

## Run the import

<video controls preload="metadata" playsInline src="https://mintcdn.com/claude-ai/8qHdPdet0sX9-CKy/images/government/videos/user-02-bringing-your-chats-and-projects-over-v2.mp4?fit=max&auto=format&n=8qHdPdet0sX9-CKy&q=85&s=17d612064ed90a2edf86e70bcf4bf72e" aria-label="Video walkthrough: Bringing your chats and projects over from Claude for Government Web" />
<video controls preload="metadata" playsInline src="https://mintcdn.com/claude-ai/E-5jO-7jUk7PUSA3/images/government/videos/user-02-bringing-your-chats-and-projects-over-v3.mp4?fit=max&auto=format&n=E-5jO-7jUk7PUSA3&q=85&s=ad5cab0c028626b511eac61a29653fbf" aria-label="Video walkthrough: Bringing your chats and projects over from Claude for Government Web" />

Video: Bringing your chats and projects over from Claude for Government Web (2 min 12 s). Narrated with an AI-generated voice, with on-screen captions.
Video: Bringing your chats and projects over from Claude for Government Web (2 min 11 s). Narrated with an AI-generated voice, with on-screen captions.

> [accordion] Transcript
>
> If you used Claude for Government Web, you can copy your chats and projects into Claude Desktop. First, sign in to the web app in your browser with the same work email you use in Claude Desktop.
> If you used Claude for Government Web, you can copy your chats and projects into Claude Desktop. First, make sure Claude Desktop is up to date. You need an account on the web app, and it must use the same work email as your account in Claude Desktop.
>
> In Claude Desktop, open Settings from the account menu at the bottom of the sidebar, then Import and export, and select Import. Run it when you are ready.
>
> Select Sign in to Claude for Government Web, then Sign in. Claude shows a one-time code and opens the web app in your browser.
> Select Sign in to Claude for Government Web, then Sign in. Claude shows a one-time code and opens a tab in your browser.
>
> In the browser tab that opens, sign in if you are asked, enter the code from Claude, and approve the connection. Then go back to Claude.
> In that tab, enter the code from Claude and approve the request. If you are asked to sign in, use your work account. Then go back to Claude.
>
> Check that the email shown is yours, then select Fetch export. The web app gathers your chats and projects, and Claude downloads them.
> Check that the email shown is yours, then select Fetch export, and wait while Claude downloads your chats and projects.
>
> Select Continue, review what will be added, then select Import. When it finishes, the dialog reports what came over. Select Done.
>
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46 changes: 6 additions & 40 deletions content/claude/government/desktop/video-walkthroughs.md
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Expand Up @@ -48,21 +48,21 @@ Video: Signing in for the first time (1 min 32 s). Narrated with an AI-generated

Copying your conversations and projects from Claude for Government Web into Claude Desktop. Read more: [Run the import](https://claude.com/docs/government/desktop/import.md#run-the-import).

<video controls preload="metadata" playsInline src="https://mintcdn.com/claude-ai/8qHdPdet0sX9-CKy/images/government/videos/user-02-bringing-your-chats-and-projects-over-v2.mp4?fit=max&auto=format&n=8qHdPdet0sX9-CKy&q=85&s=17d612064ed90a2edf86e70bcf4bf72e" aria-label="Video walkthrough: Bringing your chats and projects over from Claude for Government Web" />
<video controls preload="metadata" playsInline src="https://mintcdn.com/claude-ai/E-5jO-7jUk7PUSA3/images/government/videos/user-02-bringing-your-chats-and-projects-over-v3.mp4?fit=max&auto=format&n=E-5jO-7jUk7PUSA3&q=85&s=ad5cab0c028626b511eac61a29653fbf" aria-label="Video walkthrough: Bringing your chats and projects over from Claude for Government Web" />

Video: Bringing your chats and projects over from Claude for Government Web (2 min 12 s). Narrated with an AI-generated voice, with on-screen captions.
Video: Bringing your chats and projects over from Claude for Government Web (2 min 11 s). Narrated with an AI-generated voice, with on-screen captions.

> [accordion] Transcript
>
> If you used Claude for Government Web, you can copy your chats and projects into Claude Desktop. First, sign in to the web app in your browser with the same work email you use in Claude Desktop.
> If you used Claude for Government Web, you can copy your chats and projects into Claude Desktop. First, make sure Claude Desktop is up to date. You need an account on the web app, and it must use the same work email as your account in Claude Desktop.
>
> In Claude Desktop, open Settings from the account menu at the bottom of the sidebar, then Import and export, and select Import. Run it when you are ready.
>
> Select Sign in to Claude for Government Web, then Sign in. Claude shows a one-time code and opens the web app in your browser.
> Select Sign in to Claude for Government Web, then Sign in. Claude shows a one-time code and opens a tab in your browser.
>
> In the browser tab that opens, sign in if you are asked, enter the code from Claude, and approve the connection. Then go back to Claude.
> In that tab, enter the code from Claude and approve the request. If you are asked to sign in, use your work account. Then go back to Claude.
>
> Check that the email shown is yours, then select Fetch export. The web app gathers your chats and projects, and Claude downloads them.
> Check that the email shown is yours, then select Fetch export, and wait while Claude downloads your chats and projects.
>
> Select Continue, review what will be added, then select Import. When it finishes, the dialog reports what came over. Select Done.
>
Expand All @@ -74,40 +74,6 @@ Video: Bringing your chats and projects over from Claude for Government Web (2 m
>
> The import only copies. Your chats and projects stay in the web app too. You can run it again, and chats already imported are skipped. If the Import and export page says import isn't enabled, update Claude Desktop. If it still says so, ask your administrator.

### Chat, Cowork, and Code

What Chat, Cowork, and Code are each for, when Claude asks for your approval, and how projects work.

<video controls preload="metadata" playsInline src="https://mintcdn.com/claude-ai/8qHdPdet0sX9-CKy/images/government/videos/user-03-chat-cowork-and-code-v2.mp4?fit=max&auto=format&n=8qHdPdet0sX9-CKy&q=85&s=da546543ca5b688980a79a33e1a41e22" aria-label="Video walkthrough: Chat, Cowork, and Code: which one to use" />

Video: Chat, Cowork, and Code: which one to use (2 min 26 s). Narrated with an AI-generated voice, with on-screen captions.

> [accordion] Transcript
>
> Claude Desktop gives you three ways to work: Chat, Cowork, and Code. On Home, you pick Chat or Cowork in the message box. Code sits beside Home.
>
> Chat is for quick questions and drafting. For current information, Claude can search the web, if your organization has turned that on.
>
> By default, Claude asks before every search. It shows you the search it wants to run. Allow once runs it, and Deny skips it.
>
> Then Claude searches and answers.
>
> Chat also reads files you attach. Add a document with the plus button and ask for a summary.
>
> For work that should end up in your files, switch to Cowork and choose a folder. Claude asks whether it may change files there. Select Allow.
>
> Describe the outcome: here, a one-page summary saved in the same folder. Claude plans the steps and works through them on its own. If it needs another folder, it asks first.
>
> When it finishes, the summary is a real file in your folder.
>
> Code is Claude Code, built into the app, for software development. It works directly in the folder you open.
>
> Projects keep ongoing work in one place. Under Projects, select New project, then Use an existing folder. Choose the folder, name the project, and create it.
>
> A project holds your folder and instructions, and you start chats or Cowork tasks in it. Projects live on your computer, not in the cloud. They are personal to you and, unlike on Claude for Government Web, cannot be shared with colleagues.
>
> Chat for questions and documents. Cowork for tasks in your folders. Code for software development. Your organization decides which of the three you have, so a colleague may see a different set. If one is missing for you, ask your organization's owner.

### Connectors, plugins, and skills from your agency

Connecting Microsoft 365, installing plugins your organization offers, and adding a skill, all from **Customize** in the sidebar. Read more: [Plugins in Claude Desktop](https://claude.com/docs/government/desktop/plugins.md) and [Skills in Claude Desktop](https://claude.com/docs/government/desktop/skills.md).
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Expand Up @@ -46,7 +46,7 @@ Logging out of all active sessions also logs you out of Claude Code. To log out

If you used your Claude account to authenticate into Claude Code, you can see and log out of those sign-ins in **Settings > Account**, where they're listed with your other sessions. If they aren't listed there, manage your authorization tokens in **Settings > Claude Code**. To remove a token and log out of Claude Code, click the trash can icon.

![](https://downloads.intercomcdn.com/i/o/lupk8zyo/1608263923/b4fa7d6f6f08f2adffb4ea63bc58/image+%287%29.png?expires=1793476800&amp;signature=593edcc6dc7ba18eac788029a210a8b8823097c1f9b812a39d0dfd4c85e4bc65&amp;req=dSYnHst4nohdWvMW1HO4zVuHix%2F50WGzAQofdwM8qVfBmIHDlnjiCqBHJWf%2B%0AaK03HpnV6w8APCpbA40%3D%0A)
![](https://downloads.intercomcdn.com/i/o/lupk8zyo/1608263923/b4fa7d6f6f08f2adffb4ea63bc58/image+%287%29.png?expires=1793518200&amp;signature=7428c4966a9bd5ea7dceb0a11029ffce9c43737699bf87f1fa90cdf1273af276&amp;req=dSYnHst4nohdWvMW1HO4zVuHix%2F412%2B5AQofdwM8qVdPh68GuZtka3bH7DyZ%0AS2qJULNHGV9IzZ%2Bxx1k%3D%0A)

## Unable to access your account?

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Expand Up @@ -6,6 +6,6 @@ As a Primary Owner or Owner of a Team or Enterprise plan, you can manage the abi

2. Use the toggle to change the **Rate chats** setting for your organization:

![](https://downloads.intercomcdn.com/i/o/lupk8zyo/2058292603/75752add0bed6a9f3ab217f01708/CleanShot%2B2026-02-12%2Bat%2B08_55_14-402x.png?expires=1793476800&amp;signature=8f4b5f64e30919052e1c91bd4967a02c6a000c581cc3c2d3868da6c786f3d32b&amp;req=diAiHst3n4dfWvMW1HO4zYGm8yQYF67E085gFtEpvcSHUo258QCTRgxEp6Se%0AL6N3DSnAqjRU66PpzLo%3D%0A)
![](https://downloads.intercomcdn.com/i/o/lupk8zyo/2058292603/75752add0bed6a9f3ab217f01708/CleanShot%2B2026-02-12%2Bat%2B08_55_14-402x.png?expires=1793518200&amp;signature=022cdd4cffc65ed5df70e1a670fe97c892d00156f6570b3884b2d15492345230&amp;req=diAiHst3n4dfWvMW1HO4zYGm8yQZEaDO085gFtEpvcSg%2FFD92wQkxC77e6K%2F%0ACcoX0ZAYmxTeQF1J4PU%3D%0A)

More information on how Anthropic collects, uses, and stores feedback data can be found in our Privacy Center: **[How long do you store my organization’s data?](https://privacy.claude.com/en/articles/7996866-how-long-do-you-store-my-organization-s-data)**
Original file line number Diff line number Diff line change
Expand Up @@ -48,7 +48,7 @@ for specific instructions.

Custom desktop extensions uploads allow Team and Enterprise plans to leverage organization-specific workflows that aren’t available in the public directory. After creating a custom desktop extension, Owners and Primary Owners can navigate to **Settings > Desktop app**, select "Manage" next to **Extensions** (or **Settings > Extensions** in the older Settings layout), and click "Advanced settings" to access the **Extension Developer** section:

![](https://downloads.intercomcdn.com/i/o/lupk8zyo/1681607607/ba6e379d2769d190f0970a0adaed/AD_4nXd4aZkqjJFpiXMPF28Pih7HmSJ9pPsnoWAfVgiLdFRFiTkO92YtXteIjvDHaPl7T0tjfpRTBOlyrMbQ_aciCNDgfIuEvV3szmKvt72x5O51DMSClXOYWk1JIRIzylwkj3joXqZcLw?expires=1793476800&amp;signature=673f8fb38422e5168133bbc8fda3f2abf2e115d38a0661a22738a5e7d98bacde&amp;req=dSYvF89%2BmodfXvMW1HO4zWbPxUN7MDs6Hn9K2IaIG2KaashWVEsjOsZhrn78%0ALM4nKOCAt%2B%2BS3ETA2Ko%3D%0A)
![](https://downloads.intercomcdn.com/i/o/lupk8zyo/1681607607/ba6e379d2769d190f0970a0adaed/AD_4nXd4aZkqjJFpiXMPF28Pih7HmSJ9pPsnoWAfVgiLdFRFiTkO92YtXteIjvDHaPl7T0tjfpRTBOlyrMbQ_aciCNDgfIuEvV3szmKvt72x5O51DMSClXOYWk1JIRIzylwkj3joXqZcLw?expires=1793518200&amp;signature=7bca23e31c972b30ab38f3e122ebdc98eeb3dc5dfd6056951dab63d8c6b07c38&amp;req=dSYvF89%2BmodfXvMW1HO4zWbPxUN6NjUwHn9K2IaIG2KzyA1r3xTOJcvXLiw%2F%0ArXJGgVHKBwodT1XIWwg%3D%0A)

Click “Install Extension…” and select the .mcpb file. Follow the prompts to install and configure your custom desktop extension. For more in-depth information, please refer to our [desktop extension developer documentation](https://github.com/anthropics/mcpb).

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Expand Up @@ -44,7 +44,7 @@ This article provides information on how to enable the Claude LTI integration in

5. Click "Install" and refresh the course page.

![](https://downloads.intercomcdn.com/i/o/lupk8zyo/1611422430/c8e0875feac1f2c7cb033be74fc9/AD_4nXfLU_bui3EXcCjQ0qm70HD97neqjGayKeDer_t76utlci8gZSUjYRhw6ZSOlDdqSEcwXBzd_shAh7pQEJ-8OoE0O21DM5coOgxmO_WD5hlwiuwtS2iYXcTavhIRyQT5zKFWvfn3NA?expires=1793476800&amp;signature=c80e8798147a9fd455cf8481f4e5d8e63484444142a7a0d615a07f9e76096a7a&amp;req=dSYmF818n4VcWfMW1HO4zTEDa%2BganPWJEv2ojHLMylYszf2ml3fe1TE5LQQN%0ATJhbmBUIa6D8hMxGCog%3D%0A)
![](https://downloads.intercomcdn.com/i/o/lupk8zyo/1611422430/c8e0875feac1f2c7cb033be74fc9/AD_4nXfLU_bui3EXcCjQ0qm70HD97neqjGayKeDer_t76utlci8gZSUjYRhw6ZSOlDdqSEcwXBzd_shAh7pQEJ-8OoE0O21DM5coOgxmO_WD5hlwiuwtS2iYXcTavhIRyQT5zKFWvfn3NA?expires=1793518200&amp;signature=c3d3dbf040e4e15ce266b7dbf31118b72e9f4f8d0664cbff721b1062fdef4291&amp;req=dSYmF818n4VcWfMW1HO4zTEDa%2BgbmvuDEv2ojHLMylaN%2F4EMJ2BrsZ5coaag%0AusNONxXWtWKdip2ajoU%3D%0A)

## Turn on the Claude LTI Integration in Claude for Education organization settings

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